BUSINESS PROCESS SERVICES
Introduction
Nowadays, more companies both local and regional are increasingly looking for a reliable partner who has the capability to provide not only the required resources, but also capable in managing some portion of their business function. Genesis Business Process (BPO) Services is the answer to those requirements. By means of BPO arrangement, the delivery of Genesis services focuses on the operation management and target performance achievement based on the Standard Operating Procedure (SOP) and Service Level Agreement (SLA) of the outsourced processed as agreed by client and Genesis. Through this arrangement, Genesis is fully responsible to provide the human resources, technology resources, and supporting facilities that are required to support the implementation of the BPO Services.
BPO Contact Center Services
Genesis BPO Contact Center Services cover the Managed Operation of all Contact Center Function for Inbound and/or Outbound, such as BPO TeleMarketing, BPO TeleCollection, BPO TeleCleansing, BPO TeleSurvey, BPO TeleFundraising, BPO Order Taking and BPO Customer Service.
Payroll Process Services
Genesis Payroll Process Services provides payroll calculation process which includes take home pay, income tax, and social security calculations to comply with the applicable employment legislation and taxation regulation. In addition, this process covers the provision of hardcopy payslip or e-payslip, payroll reports up to income tax reports and social security reports, based on the Service Level Agreement (Accuracy dan Timeliness) agreed by Client and Genesis.
Data Capture Management Services
Genesis Data Capture Management Services manage the activity of converting the data from hardcopy format into the softcopy format. These services provide clients with standardized data captured result as per agreed SLA accuracy and timeliness of data capture result.